Support

Something not working, or a question the app did not answer? Send it over. A real person reads every message, and we aim to reply within two business days.

Ask Glow first

The in-app assistant answers skincare and routine questions instantly, and it already knows your profile.

Delete your data

One tap in the app, under Me. Immediate, and it clears both our servers and your device.

Web form

Privacy questions

What happens to your photos, who sees what, and how long we keep it.

Send a message

Tell us what happened and what you expected. If it is about a scan or a product check, the rough time it happened helps us find it.

Prefer email?

General questions: hello@glowminder.app. Privacy and data: privacy@glowminder.app.

Common questions

Where is the help inside the app?: Glow, your in-app skin guide, is the fastest answer for anything about your routine, an ingredient, or a reaction. Tap the chat bubble on the Today screen, or open Me and choose Ask Glow. It knows your profile and your current routine, so you do not have to explain yourself first.
I got a new phone and my profile is gone.: GlowMinder has no accounts, so your profile lives on the device that created it and cannot be moved or restored. On a new phone you start with a fresh setup. We know this is a real limitation and it is on our list.
The scan will not accept my photo.: The analysis needs a clear, well lit photo of a bare face: no strong backlight, no heavy makeup, no filters, and nothing covering the areas you want read. If it keeps refusing, try daylight facing a window, and make sure the whole face is in frame.
How do I delete my data?: Open the app, go to Me, and choose Delete account. Your profile, scan history, routine, and answers are deleted from our servers immediately, and everything stored on your device goes with them. There is no waiting period. There is also a form on our delete account page if you no longer have the app installed.
How do I cancel my subscription?: There is nothing to cancel. GlowMinder is free right now and paid plans are not switched on, so no subscription exists and nothing is being charged.
Can I get a copy of my data?: Everything we hold about you is visible in the app, in your profile, your scan history, and your routine. If you need a machine readable export, write to us from the address below and we will put one together for you.